Roccat.com will have delayed shipping from January 1st - January 6, 2022 for a yearly inventory count. This count helps us to verify inventory and prevent order errors.
WHY ARE ORDERS DELAYED DURING THIS COUNT?
Orders can’t be shipped while inventory is being counted. The warehouse must first count all the inventory and ensure that we have correct inventory numbers before any orders can be processed.
WHEN WILL MY ORDER SHIP?
The inventory count should be complete on January 6th. While some orders may go out then, most orders will start shipping on January 7th.
CAN I STILL PLACE AN ORDER DURING THE INVENTORY COUNT?
Yes, you can still place orders during this time, however orders will not begin to ship until Friday January 7th.
CAN I CANCEL AN ORDER PLACED DURING THE INVENTORY COUNT?
Yes, if you've placed an order during the inventory count and decide you don’t want to wait, you can easily cancel your order. Please send an email to EUCustomerservice@roccat.com no later than Thursday January 6th.
WHEN DOES NORMAL SHIPPING RESUME?
The count is expected to end on January 6th so any orders placed after that will ship as normal.